Refund policy
Return & Refund Policy
We want you to be satisfied with your purchase from Uzair Store. If you receive a defective, damaged, incorrect, or otherwise eligible product, you may request a return within 7 days of receiving your order, subject to the conditions below.
Return Eligibility
To be eligible for a return:
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The return request must be submitted within 7 days of receiving the order.
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The product must be in the same condition in which you received it, except where the product is defective or damaged.
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The product should include its original packaging and accessories where applicable.
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You may be required to provide photos or videos of the product to help us verify the issue.
How to Request a Return
To request a return, please contact us at:
Email: ibrahimuzairstartup@gmail.com
Please include your order number and clearly explain the reason for the return. For damaged, defective, or incorrect products, please provide clear photos or videos of the item.
Please do not send any product back before contacting us and receiving return instructions.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as you receive it.
If you receive a damaged, defective, or incorrect product, contact us as soon as possible so we can review the issue and provide the appropriate solution.
Depending on the situation, the resolution may include a replacement or refund, subject to product availability and verification of the issue.
Non-Returnable Situations
A return may not be accepted if:
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The return request is made after the 7-day return period.
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The product has been damaged due to misuse, negligence, or improper handling.
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The product has been intentionally altered or modified.
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The product is returned without prior approval.
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The product is missing important accessories or packaging where these are required for the return.
Certain products may also be non-returnable due to their nature or applicable restrictions.
Refunds
Once your return request has been reviewed and the returned product has been received and inspected where required, we will notify you whether your refund has been approved.
If the refund is approved, the refund will be processed according to the applicable payment method and our return process.
For Cash on Delivery (COD) orders, the refund method and processing time may differ from prepaid orders. We will provide the necessary instructions after your return has been approved.
Please note that refund processing may take some time after approval depending on the payment or refund method used.
Exchanges / Replacements
If you receive a defective, damaged, or incorrect product, we may offer a replacement where the same product is available.
Replacement requests must be made within the applicable 7-day return period and are subject to verification and availability.
Return Shipping
Return shipping arrangements and any applicable return shipping costs will depend on the reason for the return and the outcome of our review.
If the item is defective, damaged, or incorrect due to an issue on our side, we will provide the appropriate return instructions.
For other return requests, return shipping costs may be the customer's responsibility.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us: